Our Commitment to Online Privacy
Last Revised on Feb 18, 2013
Services This Policy Covers
We want you to feel safe and protected when you use our online services at Havenwood. Our Policy covers most of our online platforms, including our website and social media accounts. However, we want to remind you that it doesn't include practices of companies outside of Havenwood. We may have links to other companies' websites or online services. When you click on these links, you'll be redirected away from Havenwood, and this Policy won't apply anymore.
What is Personal Information?
Personal Information is any information that may allow for an individual to be personally identified. For example, your name, email address, social security number, phone number, residential address, and credit card details are all considered personal information. Other information, such as your interests, economic status, customer number, IP address, geolocation, education, and job title may also be considered personal information if that information, when combined with other information, is used to reveal your identity.
Personal Information Havenwood Collects
We only collect personal information from you when you say that it is perfectly fine for us to use it. You voluntarily consent for us to collect, use, and store your personal information by:
Directly providing the information to us: Sometimes we may ask for specific information from you so that we can effectively provide our services or help you with a particular inquiry. Sometimes you may choose to give us information on your own accord, whether that is during our client meetings or through our online services. Both of these are examples of when you are consenting for us to collect, use, and store your personal information. Specifically, you consent for us to use the information you have provided when you reach out to us by email or our social media accounts, use the “contact us” form on our website, fill out our client intake forms, or comment on our blog or social media accounts. If you are posting on our blog or social media platforms, you should always be aware that these platforms are accessible to the public.
Did Someone Say Cookies?
It’s time for us to chat about cookies – sadly, there aren't any chocolate chips in these! These cookies are tiny files that we transfer to your computer’s hard drive through your browser.
Types of cookies we use: We use both session cookies, that are erased once you exit your browser, and persistent cookies, that stay on your device for a set period of time or until you manually delete them.
Can I block cookies? Most browsers have an option to stop your computer from accepting cookies or to stop certain types of cookies from being activated. If you do decide to block cookies, our website may not operate properly, and you may not be able to access some of our online features. If it is the targeted advertising that you are mainly concerned about, you can choose to specifically opt out of targeted advertising by going to the following links:
Visit www.allaboutcookies.org to learn more about cookies.
What About My Credit Card Information?
We're thrilled to offer online credit card payments for your convenience! We know it can be nerve-wracking to share your info online, so we want to assure you that we only use secure processors. Payments are currently processed via Honeybook. Rest assured, we never see your credit card details ourselves.
Reasons Havenwood Collects Information
We never collect your information for the purpose of selling, renting, trading, or otherwise abusing it. We only use your information for the following reasons:
To personalize our online features and content;
To fulfill or enforce a contract that you have entered into with us;
To help you efficiently access your information;
To improve, monitor and test our services and new products or features;
To prevent, investigate and address the misuse of our services;
To learn about the types of people that are using our services and how we can better market to those people;
To allow you to contact us;
To allow you to pay for our services;
To allow you to participate in social sharing;
To respond to your inquiries and fulfill your requests;
To comply with law enforcement and other regulatory authorities; and
To communicate with you about our services and features.
Sharing Your Information
Although we try to limit who we share your information with, there are situations where sharing is necessary. We share your information with third parties in the following ways:
Agents: Whenever a company or individual is working with us (i.e. a trusted designer, for example), they are acting as our agent. Sometimes our agents may need to access your personal information for a particular task, but they do not have the right to use your personal information beyond what is necessary and must comply with our privacy practices.
Third-Party Software and Apps: We use a number of third-party software and apps to make our jobs a little easier. Some personal information may be stored, processed, or shared with these apps. Here is a list of some of the current software and apps that we are using: Outlook, Zapier, Google Analytics, Honeybook, and Wix.
Law Enforcement: We may sometimes be required to share your personal information with law enforcement. We will only share your information when we believe, in good faith, that sharing your information is necessary to protect our business or our clients. For example, in cases of fraud, we may be required to share your information with investigatory authorities and banks.
Emails you can opt out of: At Havenwood, we love to keep you updated on what exciting things are happening. If you are receiving these types of emails, it means that you consented to receive these emails either by clicking an opt-in box or by otherwise letting us know that it was all good for us to use your email address in this way. Of course, you are always free to opt out of these emails by simply clicking ‘unsubscribe’.
Emails you will not be able to opt out of: Sometimes you won’t have the option to unsubscribe from emails that we send you. This will only happen if the email contains an important message that needs to be delivered to you. For example, we may send emails to let you know that you have an upcoming in-home consultation, to update you on changes to this Policy, or to confirm that a payment has been made.
Personal Information Retention & Your Rights
At Havenwood, we understand the importance of letting go of the outdated and obsolete. That’s why we only keep your personal information for as long as necessary to provide our services. We also respect your right to request at any time for us to:
Give you access to any personal information that we have processed;
Correct any personal information that may have been incorrectly processed;
Delete your personal information from our storage systems;
Transfer your personal information to another service, when technically feasible; and
Stop using your personal information in specific ways, by withdrawing the consent you have given us.
We will always do our best to comply with your requests. However, sometimes there may be legal or contractual duties that stop us from being able to fulfill your wishes. For example, we may need to retain certain information to comply with our tax reporting obligations, or if the information is part of an active investigation, we may not be able to remove it from our systems straight away. Regardless, we will always respond to your requests and let you know the situation.
Where Your Information is Process & Stored
Havenwood is a business that is formed and operated in Canada and our data is stored and processed here as well. In addition to storing information directly onto our hard drives, we also use some third-party cloud storage systems and apps to ensure that your information isn’t lost. These third parties may store and transfer your information outside of Canada.
Liability for Third-Party Softwares & Apps
We always use our best efforts to pick the industry leaders when it comes to using third-party software and apps. We make sure to check out the third party’s security standards before storing, sharing, and processing your personal information with them. However, we are not liable for any breach of privacy or data security that occurs due to the fault of these third parties. We have provided links in this Policy to the software and apps that we are currently using, and we recommend that you read the privacy policies of these third parties.
Keeping Your Information Safe
We have physical, electronic, and managerial systems and procedures in place to help keep your information under lock and key. Unfortunately, no online system can guarantee the complete security of your personal information. Issues such as pesky viruses or system failures may result in your personal information being compromised. You can help prevent unauthorized access to your information by using antivirus software, limiting access to your personal computer and changing your passwords from “123abc” to something a little less obvious. In the unlikely event that your personal information is compromised due to a security breach on our end, we will be sure to notify you as soon as reasonably possible.
Protection of Children
Our services are not directed, or intended, for children under the age of 13 years. We do not knowingly collect personal information from anyone under this age limit and delete this information as soon as we become aware of it. To request any of our services, you must be over the age of 18.
Changes Made to This Policy
Times change, and we change with them. We may modify this Policy as our privacy practices and the laws surrounding privacy develop. The date at the top of this Policy lets you know when this Policy was last revised. If we believe that a change we are making will materially affect the way we use your information, we will send you an email to notify you of such a change. All other minor changes made to our privacy practices will be reflected in an updated policy, and it is on you to check back here occasionally to make sure you have read our latest policy. By continuing to access or use our services after we revise our Policy, you allow us to use your information in the ways described in the updated policy.
All disputes concerning our privacy practices are to be resolved by a coin toss – tail wins! If a coin toss is not agreeable to both parties, then by using our services, you agree to use independent mediation and/or arbitration services to attempt to settle the dispute before taking the matter to a formal court. All mediation and arbitration costs will be shared between us, except for attorney fees, which each of us will pay individually.
You made it to the end! If you ever have any questions about how we use your personal information, feel free to reach out to us.
Havenwood Construction Co.